Question 1

How do you ship products?

Accepted Answer

Domestic Shipping ServicesOur company offers nationwide delivery within Thailand, primarily via the private courier Best Express, to ensure fast service and safe delivery to your door. We provide two main shipping formats, which can be selected based on the nature of the plants and customer preference.Shipping FormatsGlass‑Jar ShipmentBest for plantlets that remain in aseptic, in‑vitro conditions. You will receive the plants in glass jars so you can continue the nursery/acclimatization process on your own. Please note: this format does not include a damage guarantee in cases where glass jars are broken during transit.Pouch‑Package ShipmentSuitable for plantlets that have completed initial nursery/acclimatization and are reasonably robust. Shipments in this format include our company’s damage guarantee.We will inform you of the shipping details and the chosen format in advance for every order.

Question 2

What is the product claim policy?

Accepted Answer

Product Claim Policy (for Tissue Culture Plantlets)To ensure mutual understanding and confidence when ordering, please review our detailed product claim policy below.Inspection & Claim WindowPlease inspect your parcel immediately upon receipt and notify our staff within 2 days of the delivery date shown in the carrier’s system.Eligibility for ClaimsWe will consider claims only in the following cases:Damage during transitGlass/jar or other plantlet container is broken.Gel medium inside the jar is shattered/disintegrated, causing plantlets to detach from the gel.Product issues attributable to our companyPlantlets are clearly rotten or dead at the time of unboxing.Plants are severely broken/damaged.How to File a ClaimRecord an unboxing videoImportant: You must record a continuous video from the moment you cut the tape to open the parcel through to the inspection of all items inside.The video must be clear, with no cuts/edits and no pauses.Without clear video evidence that meets these conditions, we reserve the right to reject all claims.Contact our staffPlease contact us via the same channel through which you placed the order, during business hours, and describe the issue.Send the unboxing video (Step 1), photos of the damaged items, and your full name and order/reservation number.Review & ConfirmationOur staff will review the evidence and details provided to assess and confirm the claim.Once approved, we will contact you to proceed with the next steps.Replacement ShipmentWe will ship replacement items for the damaged goods within 7 business days after your claim is approved.If the original item must be returned, our staff will provide instructions case by case.Exclusions & Non‑Eligible CasesNo Refund Policy: We provide replacement shipments only. Refunds are not available in any circumstances.No liability after planting: We are not responsible for any damage after plantlets are removed from the jar/container for planting, as such outcomes are beyond our control and depend primarily on the customer’s environment and nursery/hardening methods.Failure to report within the specified period (within 2 days of receipt).No video evidence or video evidence not meeting the requirements above.RecommendationsPlease thoroughly review the product details and nursery/hardening guidelines for tissue‑culture plantlets before ordering, for your best results.Thank you for your understanding and for following our policy.

Question 3

Do you offer international shipping? What are the costs?

Accepted Answer

Our company provides international shipping and delivers to customers worldwide using a Flat Rate Shipping model that covers all required costs—including the issuance of a Phytosanitary Certificate—to ensure shipments proceed smoothly and in full compliance with the regulations of the destination country.We are currently offering a special promotion for international shipping at THB 9,800 (regular price THB 12,000) to help our overseas customers access high‑quality plant varieties from us more easily. Below are the details of our international shipping.

Question 4

What products does the company sell?

Accepted Answer

Thai Tissue Culture International Co., Ltd. is a leader in the production and distribution of high-quality plantlets using plant tissue culture technology. We offer more than 190 cultivars/varieties, covering ornamentals, field crops, horticultural crops, commercial species, trending collector plants (variegated forms), and air-purifying plants.Our core product lines are:In-vitro plants (glass-jar plantlets)Early-stage plantlets maintained in sterile gel medium. Ideal for customers who understand the process and have space to acclimatize/nursery the plants before field transplantation.Weaned plantlets (potted, acclimatized)Plantlets that have completed nursery and hardening, already adapted to external conditions and ready for immediate planting—a convenient option for farmers and retail customers.

Question 5

Where is the company located?

Accepted Answer

Production, Research & Development CenterThe central hub for production, research, and development of Thai Tissue Culture International Co., Ltd. is located at No. 158, Moo 7, Ban Nonsamran, Wang Chai Subdistrict, Borabue District, Maha Sarakham 44130, Thailand.In addition to being a state-of-the-art plant tissue culture laboratory, this facility also serves as a learning center for plant propagation for interested visitors.Contact & Appointments:For directions or to schedule a visit, please call 043-021271, 091-692-9571, 061-408-4598.

Question 6

What is tissue culture and why is it important?

Accepted Answer

Plant tissue culture is a biotechnology technique for propagating plants by taking very small pieces from an elite mother plant—such as buds, shoot tips, or meristematic tissue—and growing them on a sterile, synthetic medium under fully controlled environmental conditions. This method produces new plants that are genetically identical to the mother plant (clones), which is especially important for commercial production because it enables rapid, large-scale multiplication of high-quality plants in a short time.

Question 7

What advantages do tissue-cultured plants have over other propagation methods?

Accepted Answer

Advantages of Tissue‑Culture PlantletsPlants produced via plant tissue culture offer several distinct advantages:Disease‑ and pest‑freeBecause the entire production process takes place under sterile conditions, plantlets are clean and vigorous from the start.High and uniform yieldsAll plantlets are genetically identical, allowing synchronized growth and consistent product quality.Rapid multiplicationLarge quantities can be produced in a short time, enabling timely responses to market demand.True‑to‑type trait retentionElite genes and distinct characteristics—including variegation and traits of rare cultivars—are precisely maintained.

Question 8

Which plant varieties is the company researching and developing?

Accepted Answer

Our company places a strong emphasis on ongoing R&D, collaborating with a range of institutions to deliver new innovations for Thailand’s agricultural sector. Highlight projects include:ApplesWe are developing apple cultivars that can grow and fruit reliably in Thailand’s tropical climate, helping reduce imports while creating an alternative high-value economic crop for Thai farmers.CassavaWe have successfully developed varieties with 100% resistance to mosaic disease (cassava mosaic disease). This not only addresses epidemic risks but also shortens the harvest cycle from about 12 months to just 6 months, enabling faster returns for growers.

Question 9

If interested in ordering, which channels should I contact?

Accepted Answer

Order & Contact ChannelsFor convenience and speed, you can contact us and place orders directly through the following online channels:Facebook: facebook.com/ThaiTissueCulturePlantsWebsite: www.thaitissues.comTikTok Shop: vt.tiktok.com/ZSBWxcyT5Shopee: shopee.co.th/thaitissueLazada: lazada.co.th/shop/thai-tissue-cultueinternational-companyLINE SHOP: shop.line.me/@thaitissueX (formerly Twitter): Thai Tissue (@thai_tissue)WhatsApp: Chat with usLINE (Official): lin.ee/UQFnpoNInstagram: instagram.com/thaitissue_officialYouTube: youtube.com/@thaitissuecultureTikTok: tiktok.com/@thaitissueshopWhy contact us directly?Direct contact lets you ask in‑depth questions, get technical advice, and discuss special pricing for bulk orders immediately.

Question 10

Who are the company’s main target customers?

Accepted Answer

เรามุ่งมั่นที่จะให้บริลูกค้าทุกกลุ่ม ตั้งแต่เกษตรกรรายย่อยไปจนถึงผู้ประกอบขนาดใหญ่ กลุ่มลูกค้าของเราประกอบwithร้านavailableplantcultivarplantandตลาดค้าส่ง ที่ต้องplantcultivarคุณภาพเพื่อไปavailableต่อเกษตรกรandกลุ่มวิสาหกิจCommunity ที่ต้องยกระดับproducewithplantcultivarดีผู้ประกอบส่งออก ที่ต้องplantletsปลอดโรคมาตรฐานสากลสำหรับตลาดต่างประเทศกลุ่มลูกค้ารายย่อยandนักสะสม ที่หลงใหลในไม้ดอกไม้ประดับandไม้หายาก

Question 11

Which countries does the company export to and what standards are followed?

Accepted Answer

With the quality of our products and internationally aligned production processes, we have earned the trust of customers worldwide. We currently export to numerous countries, including South Korea, Germany, the United States, Saudi Arabia, the United Kingdom, Laos, China, and Japan—a testament to the global recognition of our manufacturing standards.

Question 12

Besides selling products, does the company have any services or social projects?

Accepted Answer

Beyond our business operations, we are committed to contributing to the sustainable development of Thailand’s agricultural sector. We have established a Regional Center for Plant Propagation and welcome university students from a wide range of institutions for training and professional internships, with the goal of transferring knowledge and cultivating high-quality talent for the country.

Question 13

What is the company's background?

Accepted Answer

Our company has grown from a solid foundation. We began in 2015 as a community enterprise producing Cordyceps, driven by a vision to harness technology to advance agriculture. We subsequently transitioned fully into plant tissue culture and were incorporated in 2021 as “Thai Tissue Culture International Co., Ltd.”—reflecting our continued commitment to becoming a national leader in agricultural biotechnology.

Question 14

Which economic crops does the company produce and recommend?

Accepted Answer

We select and produce high-potential economic crops that are in strong demand in both domestic and international markets. Examples include Philodendron ‘Pink Princess’ and other Philodendron cultivars, disease-resistant cassava varieties, Alocasia, apples, and kiwifruit—crops capable of delivering strong returns and offering a bright outlook for farmers.

Question 15

If ordering in bulk (wholesale), what are the terms and special pricing?

Accepted Answer

เรามีความยินดีisอย่างยิ่งที่จะร่วมมือกับลูกค้ารายใหญ่ สำหรับสั่งซื้อตั้งแต่ 100 plantขึ้นไป บริษัทมี ราคาส่งพิเศษ ที่จะช่วยให้ท่านได้plantทุนที่ต่ำลงandสามารถแข่งขันในตลาดได้ดียิ่งขึ้น Pleaseติดต่อฝ่ายขายของเราโดยตรงเพื่อขอใบเสนอราคาandรับข้อเสนอที่ดีที่สุดสำหรับธุรกิจของท่าน

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